Orders are shipped on the next business day. It may take a few days to be shipped out if your order is placed after national holidays or on Fridays. Please note that Sunday Hug operates based on KST, UTC+9.
Once your order is dispatched, you will receive a confirmation email with a tracking number. You can check the status of delivery using the tracking number on the website of the delivery courier below.
We ship orders through DHL Express and other couriers depending on the size and weight of your order and the country to which it is being delivered. Delivery typically takes 2 to 5 business days, but there can be unexpected delays due to weather conditions or the current COVID-19 pandemic.
IMPORT DUTIES & TAXES
Orders shipped outside of Korea may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; Sunday Hug has no control over these charges, nor can Sunday Hug predict what they may be. Customs policies vary widely by country; please contact your local customs office for more information. Customs clearance procedures can cause delays beyond our original delivery estimates.
P.O. BOX ADDRESS
Our primary courier DHL cannot deliver to P.O. boxes or APO/FPO addresses.
To maintain the quality of your products we recommend the following wash instructions:
Wash with like fabrics
Machine wash cold
Do not iron
Do not bleach
Tumble dry low
Sunday Hug does not recommend using the dryer. We recommend hanging or laying flat to dry.
When you wash your lounger, Relaxer & any other cushion products sparingly with cold water in laundry net, mild detergent and with a gentle agitation.
Please make sure to dry your products COMPLETELY before using again.