Orders are shipped on the next business day. It may take a few days to be shipped out if your order is placed after national holidays or on Fridays. Please note that Sunday Hug operates based on KST, UTC+9.
P.O. BOX ADDRESS
Our primary courier DHL cannot deliver to P.O. boxes or APO/FPO addresses.
Once your order is dispatched, you will receive a confirmation email with a tracking number. You can check the status of delivery using the tracking number on the website of the delivery courier below.
We ship orders through DHL Express and other couriers depending on the size and weight of your order and the country to which it is being delivered. Delivery typically takes 2 to 5 business days, but there can be unexpected delays due to weather conditions or the current COVID-19 pandemic.
Orders shipped outside of Korea may be subject to import taxes, customs duties and fees levied by the destination country.
Additional charges for customs clearance must be fulfilled by the recipient; Sunday Hug has no control over these charges, nor can Sunday Hug predict what they may be.
Customs policies vary widely by country; please contact your local customs office for more information. Customs clearance procedures can cause delays beyond our original delivery estimates.
Refunds and exchanges must be requested within 30 days. There is no return charge. However, customers have the financial responsibility for returns coming back to us. The shipping rate you paid for your order will not be refunded since the delivery is completed by the courier.
For defective products, we will make a full refund.
- Missing components (the baby carrier, outer sash, and eco-pouch)
- Worn, altered, or washed products
- Contaminated products
- Impurities like dusts found on the product
- Products in an unsellable condition
Returns that do not meet our requirements are accepted at the discretion of Sunday Hug by Jaycorp, Inc. and subject to a $10 return fee.
Promotional gifts must be returned with the qualifying items to be eligible for a full refund.
For example, if you make a purchase under the promotion for “spend $110 and receive a free $39 gift,” you’d receive a refund of $71 when only returning the qualifying items excluding the promotional gift.
Please send your return to:
US and Canada
16001 manning way
CERRITOS, CA, USA
Postal Code: 90703
Name: Sunday Hug Returns
All other countries
#401, Jukjeonro6, Giheung-gu
Postal Code: 16897
Name: Sunday Hug Returns
Customers have the financial responsibility for returns coming back to us.
We strongly recommend using a traceable, insured shipping method in case of delay or loss. Please keep the tracking details for your records.
The refund will be processed after your return passes inspection once arriving at our logistics center.
Please allow up to five business days for the transaction to be reflected in your account. Refunds generally appear as credit amounts on the statement.