We're constantly working to improve your international shopping experience. The standard currency of our website is USD, but for your convenience, a few other currency options are available. You can pay with your Paypal account or with the credit card of your choice at the checkout.
For security reasons, we use state-of-the-art encryption technology (i.e., SSL) to protect all personal information that you may supply to us online. Our customer service department is available to answer any questions about our products and services or process any orders you may place on our site.
Orders are dispatched the following business day. It may take a few days to be shipped out if your order is placed from Friday to Sunday or before Korea's National holidays. Kindly take note that Sunday Hug operates based Mondays to Fridays from 8:30 A.M. to 5:30 P.M. KST, UTC+9.
Delivery takes 7 to 10 days because the products are directly shipped from Korea. Usually our customers would receive it within a week.
Sometimes it takes a while for us to ship because there isn't much stock.
If you've placed an order, please allow up to 24 hours for your order to be dispatched. A shipping confirmation with your tracking number will be sent to your mobile number once the package has been shipped out.
Import duties and taxes are not included in our prices. When ordering from outside of Korea, you may be subject to import taxes, customs duties and fees levied by the destination country. These charges are set by the destination country and are determined when your package reaches its destination.
The recipient is responsible for paying the import charges; the recipient might be required to make a payment at the time of delivery.
TERMS AND CONDITIONS
Refunds and exchanges must be requested within 30 days. There is no return charge. However, customers have the financial responsibility for returns coming back to us. The shipping rate you paid for your order will not be refunded since the delivery is completed by the courier.
For defective products, we will make a full refund.
Refunds will not be made in the following cases:
- Missing components (the baby carrier, outer sash, and eco-pouch)
- Worn, altered, or washed products
- Contaminated products
- Impurities like dusts found on the products
- Products in an unsellable condition
Returns that do not meet our requirements are accepted at the discretion of Sunday Hug by Jaycorp, Inc. and subject to a $10 return fee.
PROMOTIONAL ORDER REFUNDS
Promotional gifts must be returned with the qualifying items to be eligible for a full refund.
For example, if you make a purchase under the promotion for “spend $110 and receive a free $39 gift,” you’d receive a refund of $71 when only returning the qualifying items excluding the promotional gift.
WHERE DO I SEND MY RETURN?
For all other countries.
D dong, 622, Gwangyeo-ro,
Gyeonggi-do, Republic of Korea
Postal Code: 12813
Name: DI logistics (Sunday Hug)
Tel: +82 10-3348-1544
WHICH COURIER SHOULD I USE?
Customers have the financial responsibility for returns coming back to us. We strongly recommend using a traceable, insured shipping method in case of delay or loss. Please keep the tracking details for your records.
WHEN WILL I RECEIVE MY REFUND?
The refund will be processed after your return passes inspection once arriving at our logistics center. Please allow up to five business days for the transaction to be reflected in your account. Refunds generally appear as credit amounts on the statement.