Orders are to be dispatched on the following business day. It may take a few days to be shipped out if your order is placed on Friday or before National Holidays. Kindly note that Sunday Hug operates based on KST, UTC+9.
Items will be shipped within 48 hours of your purchase. Once your order is shipped, a tracking link will automatically be sent to you via email. If for some reason you do not receive one, please send us an email and we will personally resend it to you.
Shipping charge will vary from $5.99 to $20.98 depending on Country and Region and Shipping Method. It is available for the following countries currently; US, Australia, Hong Kong, Malaysia, Singapore, Taiwan, Thailand, Vietnam and Japan.
We have different shipping methods depends on orders of countries. Specific order methods will be shown up in check out pages with expected delivery time. It generally takes five to fifteen business days for your order to be delivered.
Duties and Taxes are not included and will be the responsibility of the receiving party.
Once your order has shipped, you will receive a confirmation e-mail with a tracking number. You can check the delivery status by entering the provided tracking number on the delivery couriers' websites.
IMPORT DUTIES & TAXES
Orders shipped outside of Korea may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient.
Sunday Hug by Jaycorp, Inc. has no control over these charges, nor can Sunday Hug by Jaycorp, Inc predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
TERMS AND CONDITIONS
Refunds and exchanges must be requested within 30 days. There is no return charge. However, customers have the financial responsibility for returns coming back to us. The shipping rate you paid for your order will not be refunded since the delivery is completed by the courier.
For defective products, we will make a full refund.
Refunds will not be made in the following cases:
- Missing components (the baby carrier, outer sash, and eco-pouch)
- Worn, altered, or washed products
- Contaminated products
- Impurities like dusts found on the products
- Products in an unsellable condition
Returns that do not meet our requirements are accepted at the discretion of Sunday Hug by Jaycorp, Inc. and subject to a $10 return fee.
PROMOTIONAL ORDER REFUNDS
Promotional gifts must be returned with the qualifying items to be eligible for a full refund.
For example, if you make a purchase under the promotion for “spend $110 and receive a free $39 gift,” you’d receive a refund of $71 when only returning the qualifying items excluding the promotional gift.
WHERE DO I SEND MY RETURN?
US and Canada
1637 EASTERN BLVD,
MONTGOMERY, AL, USA
Postal Code: 36117
Name: Sunday Hug Re
All other countries
D dong, 622, Gwangyeo-ro,
Gyeonggi-do, Republic of Korea
Postal Code: 12813
Name: DI logistics (Sunday Hug)
Tel: +82 10-3348-1544
WHICH COURIER SHOULD I USE?
Customers have the financial responsibility for returns coming back to us. We strongly recommend using a traceable, insured shipping method in case of delay or loss. Please keep the tracking details for your records.
WHEN WILL I RECEIVE MY REFUND?
The refund will be processed after your return passes inspection once arriving at our logistics center. Please allow up to five business days for the transaction to be reflected in your account. Refunds generally appear as credit amounts on the statement.