You can place an order via any of the following methods: EcomSolid is pleased to offer fast and secure online ordering. Simply search for your product and click add to cart. Create an eCommerce login to save your information for future purchases, or checkout as a guest.
Q1: How do I place an order?
Q2: What information do I need to provide to make an order?
- Your shipping, order information & billing address.
- Phone number & email address for order confirmation and invoice.
- Payment method – please provide a credit card number to complete your order.
Q3: Should I expect delays when ordering?
With the help of extensive contingency planning, our supply operations have recovered well. At the moment we can deliver all products within the communicated lead times.
Q4: What are your shipping & handling charges?
Our handling charge is a flat $20 charge. Shipping charges vary based on your location and the products you have purchased. For an accurate estimate of shipping charges please proceed through the checkout process, entering in your items and address.
Q1: When will my order ship?
All in-stock orders received by 12pm Monday to Thursday will be shipped out the
same day. Orders received after 12pm Monday to Wednesday, will be shipped out the following day. Orders received after 12pm on Thursday, will be shipped out on Monday.
Q2: Can I inspect the goods before receiving them?
Q3: Why hasn’t my shipment arrived?
Many reasons can cause shipments delay such as traffic or bad weather. Check the status of your shipment using your email address and order number on our tracking page or directly with FedEx using the FedEx tracking number provided on your invoice. EcomSolid does not have access to more detailed information.
Q4: Which countries do you ship to?
We ship directly to customers within America. If you are located outside America you may purchase our products through one of our international distributors. If your country is not listed in our distributor list, please contact us, as we may be able to ship directly to your destination.
Q1: How can I pay for my order?
We accept credit card, cheque, bank or wire transfers as forms of payment. Please note that we pass on bank charges for wire transfer fees which will be added to your invoice ($15). This is in addition to the standard $20 handling fee.
Q2: What credit cards do you accept?
Q3: What currency are your prices listed in?
All prices are quoted in USD unless you are located in Canada, where prices are listed in CAD, the currency will automatically change from USD to CAD.
Q4: What are your payment terms?
Our terms of payment are net 30 days, unless otherwise specified. Pre-payment may be required prior for shipping to certain locations.
Q1: What is your refund policy?
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship, and that it will meet the specific requirements detailed on the lot-specific datasheet provided with the product. Should you have a technical issue with a product, please contact our technical support services.
Q2: Can I return the product?
Q3: I ordered the wrong product. What should I do?
We will consider taking the product back, subject to a 25% restocking fee on the items plus any shipping & handling charges. The customer is responsible for shipping charges to and from us for both the returned product and the new replacement product.
Q4: My product was damaged upon arrival. What should I do?
Malfunction and/or breakage/damage resulting from any external factors after delivery of product is covered under our terms of warranty. Please notify us within 24 hours of receiving the goods. After this period or if the product was not stored as directed on the datasheet, we are unable to honor a warranty claim.