Shipping Policy

Shipping

Orders are shipped on the next business day. It may take a few days to be shipped out if your order is placed after national holidays or on Fridays. Please note that Sunday Hug operates based on KST, UTC+9.

ORDER TRACKING

Once your order is dispatched, you will receive a confirmation email with a tracking number. You can check the status of delivery using the tracking number on the website of the delivery courier below.

DHL Express 

 
SHIPPING METHODS

We try our utmost to provide fastest and trustworthy shipping service for our customer satisfaction. Our primary courier is DHL Express, but the shipping courier may vary depending on each country and location for the swift and efficient delivery. It generally takes 2 to 5 business days to be delivered, but there can be unexpected delays due to unforeseen circumstances outside our reasonable control, such as severe weather, natural disasters, or strikes.

 

IMPORT DUTIES & TAXES

Orders shipped outside of Korea may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; Sunday Hug has no control over these charges, nor can Sunday Hug predict what they may be.

Customs policies vary widely by country; please contact your local customs office for more information. Customs clearance procedures can cause delays beyond our original delivery estimates.

P.O. BOX ADDRESS

Our primary courier DHL cannot deliver to P.O. boxes or APO/FPO addresses.